Why do you need an IT Department?

For an organization to improve its business process using technology, an IT department is mandatory for management and support of the infrastructure.

An IT department is required for these areas of technology to provide value to the business, because maintenance tasks must be performed by technically competent staff.

		End-User Technical Support
		Desktop Management
		Network Management
		Voice and Data Communications
		Business Applications
		Strategic Technology Planning
		Project Management

Besides using technology efficiently, an IT department will also provide a business with lower costs, higher productivity and higher efficiency in other areas. The IT department does this by:

		Minimizing over 85% of Downtime
			Avoids losing revenues
				Lost sales from customers being unable to make purchases
			Decreases costs
				Payroll for employees being idle
				Paying a technician to fix the problem
			Increases productivity because employees will spend less time idle
		Providing a single point of contact for technology issues
			Increases efficiency by assuring that persons handling technology issues are knowledgeable in the area
			Increases productivity by allowing employees to focus on core competencies rather than technology issues
		Technology Planning
			Reduces risk of financial, technological and data losses caused by disasters
			Increases return on investment (ROI) and business value realized from technology projects
			Improves equipment efficiency with planned maintenance activities