| By completely outsourcing
the Information
Technology department to UName It Solutions the following consulting
services are provided: |
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Strategic
Information Technology Planning |
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Includes budget projections, information technology assessment, risk management
and IT performance measures |
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End User Technical
Support |
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Includes onsite support, remote emergency support, issue resolution with
connectivity and software applications |
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Desktop Management |
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Includes the installation, maintenance and repair of computers, laptops,
printers, other office equipment and related software |
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Network
Management |
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Includes installation and maintenance of network equipment, system security,
data backups, disaster recovery |
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Project Management |
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Includes the coordination of projects from planning to completion |
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System Documentation |
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Includes documentation of policies, procedures, applications, and network |
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Asset Management |
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Includes tracking of equipment and software licenses |
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Technology Procurement |
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Includes purchasing equipment, software and other services; coordinating
returns and evaluating and qualifying vendors |
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| Additional consulting services that are also available: |
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Business
Applications |
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Includes business systems development and website applications |
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Telecommunications
Management |
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Includes the coordination of phone systems, cabling, phone lines and internet
connections |
| Our clients are assigned a dedicated account team, and will
work with the same technicians on a regular basis. Each client receives: |
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a comprehensive Customer Service Manual that is customized for a specific
client, identifying all the services that will be performed; |
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what responsibilities the client is expected to have in this process; |
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a complete copy of the strategic technology plan; |
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a complete set of system documentation; and |
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an up-to-date set of system performance measures. |
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Our Approach
