Computer Support Help Desk Outsourcing

Utilize our consulting services by outsourcing your Computer Support and Help Desk with our complete Information Technology package. Our IT services are available throughout San Jose, Silicon Valley and the greater San Francisco Bay Area.

UName IT Solutions provides both onsite and remote computer support to clients. The level of support needed by our clients depends on their business requirements. UName IT Solutions provides end user support in two different areas:

	End User Support
			Solve end user induced problems
			Provide troubleshooting
			Provide escalation of technicians
			Provide answers to technical questions
			Provide answers in a searchable knowledge base
			Design and teach end user workshops
			Provide detailed training sessions with user documentation
			Provide one-on-one training
			Create end-user manuals and handbooks

Depending upon your organization's needs and goals, UName IT Solutions provides support that meets the client’s business situation. The different types of support UName IT Solutions offers:

		One or more technicians are onsite, ranging from a minimum half-day per month to full coverage. Site visits are scheduled for the same time each week. Technicians are assigned specific accounts, so the client will usually see the same person each week.
		Technicians are also able to provide computer support by logging on to the end user’s computer remotely. In doing so, the technician is able to experience exactly what problem the user has described. This makes it easier to isolate the cause of the problem and resolve the issue faster.
		Authorized client users can access the UName IT Solutions web site to review technical documentation. Users may also record issues for technicians to resolve. If the issue is identified as critical and needing immediate response, the system will signal the technician via text messaging so a prompt response can be made. The online system also allows managers to track and monitor the response effectiveness of each issue recorded.
		Help Desk
		Issues can also be recorded by calling the Help Desk. Similarly with the online method, if the issue has a high priority needing immediate response, the technician will be paged and appropriate action taken accordingly.
		Emergency Support
		Support is available 24 hours a day, 7 days a week, if the situation is such that it needs attention prior to normal business hours. Users can call the Help Desk or log on to the UName IT Solutions web site to record a critical line-down situation. The on-call technician will be dispatched immediately.

See our other consulting services: Computer Support, IT Strategic Planning, Desktop Management, Network Management, Project Management, Documentation, IT Asset Management, Technology Procurement, Business Applications, Telecommunications Management … for all your Information Technology needs.